5 Things They Didn’t Teach You in Art School

Most artists, both performing and visual, believe that if they are going to be successful and treated seriously as an artist, they must attend art school. While an art school program might be one way to teach yourself more about art and making a living as an artist, there are many skills that art school will not teach you that are fundamental to turn your art into a sustainable living.


1. 
How to Find Work


When I was in school for theatre, I made my own business plan.  My plan was to visit New York City and couchsurf with friends for about a month or so, while auditioning for various summer stocks and traveling shows across the country that outsourced its actors from NYC. I figured it was a dirt cheap way for me to be able to find work, and then I could live in various parts of the world in spaces that were paid for by the theatre companies that hired me. I remember when I told my fellow classmates, however, they hadn’t given much consideration into how they were going to find work after school.

Most of artistic professors told me that I needed luck and talent to get a job in the arts. This wasn’t what I wanted to hear. I wanted to know the step-by-step process I needed in order to try to make a living as a creative professional.

Visual artists can work both commercially or as freelancers. They can offer commissions of their art to the public. Actors have the option of working for film or theatre, as traveling artists or stationary artists in big cities like New York or LA. Musicians can tour the country with bands or book themselves out for events and parties.

Creative professions have so many random opportunities to make money. However, art school isn’t designed to teach you how to make a living.

2. Budgeting


Artists are the first thing that get cut. Even if you have a job that gives an illusion of stability such as a graphic designer for a good corporate company, it might turn out that “My niece is in college and is willing to do this for free, so we’re going to have to let you go.” It’s upsetting, but true. The reality is that stability is rare in today’s economy in general, let alone for artists. Every gig you do could be the last gig you get for the next few months, or maybe even for the next year. That’s okay and normal, but you need to be prepared just in case. 


Artists need to be able to budget for the rainy day expenses. It’s one of the reasons I am crazy frugal, but more artists need to get accustomed to this mindset and quickly. It’s better to be prepared and never need it, and art school should prepare people with this mindset.

3. Emotional Intelligence/Socializing/Networking


All industries are about networking. In a recent study by Charlotte Agenda, 21% of Charlotteans were referred to their job by friends or family.
(LINK)

Networking, socialization, and emotional intelligence are especially important in the arts. You have to be able to form real connections with people because anyone could be the recommendation that gives you the next gig. Emotional intelligence is discussed if you are in theatre and get into script analysis. You will have to understand a character’s motivation and why someone is saying something, even if it is not quite what they mean. Understanding these kinds of emotions are imperative in social situations, as well as when negotiating and trying to close a sale. 

4. Negotiation/Sales


Sales and negotiation is a talent: some people have it and other people don’t. But in my experience, most of sales and negotiation is just the fundamentals of psychology and communication.  Sales is listening to the customers needs, translating that into wants that the customer may not have realized they wanted, and presenting these facts to the customer in a way that illustrates the benefits.

Art is much more personal than a car or a piece of software, and this is why many of us are so uncomfortable selling our work. Artists feel like they are selling a part of them, and when people support us it can sometimes feel more like someone giving us money than being paid like any other professional.

Learning the basics of sales can help you overcome these issues, and help you make more money from your art. 

5. Marketing

Sales and marketing are not the same thing. Sales is about closing the deal, but marketing is about strategy, promotion, and knowing what the customer wants before they do.

Promoting your work in an interesting way is essential to making your mark on the artistic world, and even though it’s taught in business school, this isn’t touched on in art colleges. There are entire classes available about social media and analytics, and more art schools need to integrate this into their curriculum. You need to understand who your target market is, their attributes, and then how to find and communicate with your target market in a way that is meaningful to them and can later result in sales.  Most of artist’s frustrations with sales stem from a lack of experience in marketing.

 

These five skills are essential in preparing an artist for life after school. Most of these traits are taught to some degree in business school, and they are reasons why attending business school has made me a better artist. If art school makes sense for you, you should absolutely do it. But make sure you don’t ignore these traits. Find a way to learn them whether at your local community college, a workshop from a professional, reading books or blogs about the subject or taking online classes. Then incorporate these skills into your life as an artist and make them part of your daily life. 

Building the Customer Journey as an Artist

One of the biggest frustrations I hear from artists is when a potential customer approaches an artist and says they like an artist’s work, but the artist can never seem to be able to make the sale. Why is this the case? Why does it seem like you have to build an entire relationship with someone in order to make one sale?

Reason being that every customer is experiencing their own unique customer journey, and this concept has become the new standard in marketing for understand how customers interact with brands.

WHAT IS THE CUSTOMER JOURNEY?

The customer journey is the entire experience the customer goes through when interacting with your company and brand. The customer journey identifies the full experience that customers have during the decision-making process to become a customer, as well as after the purchase has been made.

Big corporations know that the customer journey is a great way to see the process that the customer takes when making a purchase. It helps companies  better predict the experiences of future customers and how to get them to make the purchase faster.

CONSIDER THIS EXAMPLE

First the potential customer sees a friend share your art on their Facebook feed. (ding) The potential customer clicks onto your Facebook fanpage (ding), scrolls and likes a few of your posts (ding) before moving on. They do not “Like” your fanpage at this time until another friend of theirs shares a different post of your art and the potential customer sees it (ding). This inspires the potential customer to “Like” your Facebook fanpage.(ding) One month later they see a post from your FB fanpage (ding) that you will have an upcoming concert at a local charity event, and they go to see because the event is free. (ding) They talk to you for a bit (ding), and they really enjoy the conversation. They see another post even later (ding), a month after that, that you will be playing another concert in their town. This time they pay the cover charge to see you, thank you for a great show and talk to you for a bit, before buying your CD and some merch. (CONVERSION!)

In this example, it took the customer nine interactions before they became a sale. This is just one possible situation, and if you are not aware of the customer journey, you may not be putting the proper value in the entire customer experience. Every interaction matters and will be part of the experience that customers associate with you.

How Big Companies Use the Customer Journey
Big Companies use a Customer Journey Map in order to help track as many stages of the customer experience as possible. Now obviously bigger companies have access to more research and more analtyics than most people, but you can do something similar yourself.

How to Track the Customer Journey

Create a list of all the customer touchpoints, any time a customer might come in contact with your creative business.
Examples might include: Social media, your website, word of mouth from friends, at an event
Then break each touchpoint down into the actions, motivations, questions, and obstacles that might be associated with each customer touchpoint.
Actions: What is the customer doing at this stage?
Motivation: What will encourage or discourage the potential customer from moving to the next stage? Why are they particpating in this action?
Questions: What questions might a customer have? Where might they get stuck in their customer journey? (An example for a musician might be if a potential customer does not know the next time you have a show in their city) How can you answer these questions for the customer?
Obstacles: What is preventing the customer from converting? Is it the price point? Does your item seem more like a luxury and less like a necessity? What is stopping them, and how can you convert them?

When customers tell you about how they became introduced to you, WRITE IT DOWN! Make notes to yourself about as many customer journeys as you can so that you can better predict future customer behavior.

Big companies spend alot of money on the customer journey, but you can do this on a lower level by just keeping it in the back of your mind, and making notes when customers tell you about their experiences. Understanding that your customer’s experience is a marathon rather than a sprint should put your mind at ease and keep everything into perspective. You are in it for the long haul, but so is your customer.

Don’t Just Make Goals, Make SMART Goals

One of the problems that many artists have is setting good goals. Artists are typically good at thinking about the big picture, but they lack the ability to get down into the fine details of what they want to accomplish. If your goal as an artist is to “get more business”, this probably does not articulate your exact goals. If you get one more dollar then you had yesterday, then technically you would have gotten more business, but this is probably not what you meant. It is easier to quantify your success when you set and achieve clearly defined goals.

SMART is an acronym for the five qualities of clear business goals. This simple tool is used by businessmen in order to understand turning a delusional, vague goal into a plan. The five qualities of a SMART goals are specific, measurable, attainable, relevant, and timely.
Specific
Measurable
Attainable
Relevant
Timely

My Mission Statement

I have always had a strong connection with the arts. My mother raised me on classic musicals and a love of music. I have been an actress, a designer, a comedian, a jazz singer, a dancer, an anime artist, an artist’s model, a photographer, and a costume designer. However, everyone has always reminded me that you cannot make a good living in the arts. The arts are great for a hobby or a side gig, but they should never be pursued as a full-time job. Artistic passion cannot be your only option. You should always have a backup plan. No matter how many times I told people I was different or that I didn’t care because of how much I loved my artistic pursuits: the words still lingered long after my conversations had ended. I was going to have to suffer for what I loved, and I shouldn’t have to.

When I was in college, I originally planned to major in theatre. I got my Associate’s Degree in it, but after years of being told there was no money in theatre, it got me feeling very negative about the whole experience. It made me feel negative about the rest of my life. When I transferred to a university, I saw it as a new start. I was accepted into business school to pursue my bachelor’s degree in marketing. At my university, I became connected with artists from all walks of life throughout the Charlotte, North Carolina community. I was passionate about creating with them, and I delighted in their successes. I delighted when they made money. Some of them started joking that when I graduated, I would have to help them all sell their art. For awhile it was just a joke, but it got me thinking…

 

What if I COULD help people sell their art?

 

What if I could help people understand how to market themselves and find the patrons that want their art and want to give them money?

 

What if I could help art be seen as a viable income source for people?

How could I do that?

 

I couldn’t shake the thought out of my head. I considered lots of different avenues, including starting a marketing agency that catered specifically to artists. But I hated the thought of asking for money from people who were literally labeled “starving artists”. It made me sick. About this same time, I  wanted to start blogging. Since I was a marketing major, it made the most sense for me to blog about marketing. After all, blogs are great for being seen as a thought leader in your industry. But every time I sat down to write about marketing, I was bored. I couldn’t think of anything to say that hadn’t been said a million times before. It was uninspiring. I felt most inspired when I was with my artists. Their energy and hopefulness fueled me.

 

Flash forward to another time with some of my artist friends. One of them mentioned they wanted to learn more about marketing, but they felt intimidated of where to start. This is completely understandable. Marketing is such a wide field. Marketing is research and content creation and design and search engine optimization and communication. I talked to them for almost an hour, enthusiastically explaining you can do as much or as little as you want with marketing, but that finding your voice and your market didn’t have to be difficult. Or at least it shouldn’t have to be difficult. We talked social media, branding, research, and analytics, and I felt inspired to be able to give someone something useful that they could use to continue making the art I loved.


That was when it hit me: a blog specifically for artists who wanted to learn more about turning their creative pursuits into a more lucrative business.
I could give back to the arts community that I love with useful tools artists for artists to find the people that want to give them money and move away from the idea that it is impossible to make a living from the arts. It is certainly difficult to make your art your full-time job: but it is not impossible. Not by any means. I’ve made very decent money at some of my artistic pursuits and not so great money at others, but I have always known that the money is there for the arts. Your patrons exist, but finding them is the real challenge.

Enter YourCreativityBusiness.com, my newest endeavor. Here I will always strive to provide essential tools for the artist looking to learn more about marketing and business. This blog is a combination of thoughtful problem-solving articles, interviews with some of my artists friends who are going through the same struggles and wanting to learn the same lessons, inspiration to keep you going, and whatever else is valuable content for artists trying to make money from their art. I plan to not target one kind of artist specifically. I have been involved in all kinds of art, and there is so much cross-over in promoting yourself in any artistic field. My inbox is always open to answer your questions and help you grow. I am always eager to hear other ways that I can help artists promote themselves and sell their work. My hope is that artists will see this is a one-stop resource for explanations about not just promoting their art in creative ways but also how to turn these promotions into sales. Artists tend to be pretty good at creative promotions, but they feel lost on how to turn their “hustle” into conversions. Even though marketing is way more than just sales, ultimately you want to be able to make money. YourCreativityBusiness will help you do that.

I want to help you sell your art.

I want to help you understand how to market yourself and find the patrons that want your art.

I want to help art be seen as a viable income source.

We can do that together.

Thank you for joining me.